Terms and Conditions

Flex VRA (“Flex VRA,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains what information we collect when you visit our website (the “Site”), contact us, or purchase our products and services, how we use it, and the choices you have.

If you have questions, contact us at sales@flexvra.com.

1) Information We Collect

Information you provide to us

We may collect information you choose to share, including:

Contact details (name, email, phone number, organization, job title)
Inquiry details (messages submitted through forms, emails, or chat)
Order and shipping details (billing/shipping address, purchase history)
Support details (device information you share with support, troubleshooting notes, photos/videos you provide, and related communications)
Marketing preferences (newsletter signups, communication preferences)

Information collected automatically

When you use the Site, we may automatically collect:

Device and browser data (IP address, browser type, operating system, device identifiers)
Usage data (pages visited, time on site, referring page, clicks)
Approximate location (derived from IP address)

Cookies and similar technologies

We use cookies and similar technologies to operate the Site and understand usage. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

2) How We Use Information

We use the information we collect to:

Provide and improve the Site and our products and services
Respond to requests, questions, and customer support needs
Process orders, payments, shipping, and returns
Send service-related messages (order confirmations, updates, support communications)
Send marketing communications (where permitted), and measure marketing performance
Monitor, prevent, and investigate fraud, abuse, or security incidents
Comply with legal obligations and enforce our terms and policies

3) How We Share Information

We do not sell your personal information. We may share information in these situations:

Service providers

We may share information with vendors that help us run our business, such as:

Website hosting and analytics providers
Payment processors
Shipping and logistics partners
Customer support tools
Email and marketing platforms

These providers are authorized to use your information only as needed to provide services to us.

Distributors and fulfillment partners

If you purchase Flex VRA products through an authorized distributor (for example, E3 Diagnostics), or if fulfillment/support involves a partner, we may share information needed to process your request, fulfill the order, and support you.

Legal and safety reasons

We may disclose information if required by law, subpoena, or similar legal process, or if we believe disclosure is necessary to protect rights, safety, and security, or to investigate fraud.

Business transfers

If Flex VRA is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

4) Analytics, Advertising, and Tracking

We may use analytics tools (such as Google Analytics or similar services) to understand how people use the Site. These tools may use cookies and collect usage data.

We may also use advertising and conversion tracking tools (such as a Meta pixel, Google Ads, LinkedIn insight tag, or similar) to measure the effectiveness of our marketing. Depending on how your Site is configured, these tools may collect information about your visits and interactions.

Your choices:

You can disable cookies in your browser settings.
You can opt out of certain interest-based advertising through industry opt-out tools (availability varies by region).

5) Email and Marketing Preferences

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at sales@flexvra.com.

Even if you opt out of marketing, we may still send non-promotional messages, such as order updates or support communications.

6) Data Retention

We keep personal information as long as needed for the purposes described in this Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and why we collected it.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Children’s Privacy

The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

9) Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as:

Accessing the personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion of certain information
Objecting to or restricting certain processing
Withdrawing consent (where processing is based on consent)

To make a request, contact [privacy@flexvra.com]. We may need to verify your identity before fulfilling certain requests.

“Do Not Track”

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard, our Site may not respond to these signals.

10) International Visitors

If you access the Site from outside the United States, your information may be processed in the United States or other locations where we or our service providers operate. These locations may have different data protection laws than your jurisdiction.

11) Third-Party Links

The Site may link to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised. Changes take effect when posted on this page.

13) Contact Us

Flex VRA
100 E. Whitestone Blvd., St. 160

Cedar Park, TX 78613

Email: sales@flexvra.com
Phone: 512-2549953