Flex VRA Tech Note: Not booting to proper boot device

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Overview

Issue

Flex VRA turning on to a black screen that says the VRA cannot find the proper boot device.

Cause

The VRA is not booting to the correct boot device and it cannot find the correct Solid State Drive to launch the operating system.

Resolution

Confirm the user is using a Generation 2 remote control by having them identify the QR code on the bottom of the remote.
Have them turn the device off by pressing the silver power button under the left-hand side of the screen behind the screen bezel.
Find the “Toy” button on the remote control (the VRA sees this button as an ESC key).
Press the power button again to turn the monitor on and immediately start tapping the “Toy” button until they see a blue and gray BIOS screen.
Use the red right arrow on the remote control to navigate to “Boot” in the menu.
Use the lights off button (icon on the bottom of the white circle on the remote control) to arrow down to “Boot Option 1”.
Press the center green circle on the remote control (ENTER) to see your boot options and scroll to the “Windows Boot Manager” device and press the green circle again.
Arrow over to Save and Exit and press the green circle button on the remote control to reboot.

Note: If you do not see an option for “Boot Manager Device”, there is an issue with SSD card and it would need to be replaced. Please contact Flex VRA directly to coordinate a resolution.